Refund policy

1. REFUND POLICY

Returns, Exchanges & Refunds

We want you to love your MODESTLY purchase. If something isn't right, you can request a return or exchange within 7 days of receiving your order.

Eligibility

• Your request must be made within 7 days of delivery.
• Items must be unworn, unwashed and unaltered, in their original condition with tags and packaging.
• Please keep your order number handy as proof of purchase.

Items we cannot accept back

• Customized or made-to-measure orders (for example, a size other than our standard size 56 made to your request), unless the item is faulty or not as ordered.
• Items that have been worn, washed, altered or damaged after delivery.

Damaged or incorrect items

If you receive an item that is damaged, faulty or different from what you ordered, please contact us within 7 days of delivery with clear photos. We will arrange a replacement or refund and cover the return shipping.

Exchanges

Exchanges for a different size or color are subject to availability. Customized items cannot be exchanged.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method or by bank or mobile wallet transfer within 5 to 7 working days. Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

Return shipping

Return shipping costs are the customer's responsibility, except where the item is damaged, faulty or incorrect.

How to request a return or exchange

Email us at modestlypk@gmail.com or call +92 309 5094487 with your order number and the reason for your request. We will guide you through the next steps.